Stroud Homes supports its Franchisees with a team of professionals who are fully dedicated to seeing you and your Franchise prosper. Learn more about the team who guide our new Franchisees through the startup process and onward throughout the development of the Stroud Homes business.
James Stroud - Director
Based: 25% Brisbane, 75% Frequent Travel
Key Franchise Support Roles:
- New Franchise Set Up - James assists with getting you ready to start your Stroud Franchise.
- Site Visits - James will visit your office to support, assist and train you.
Claire Klease - Operations Manager
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Franchise Agreement Coordinator - Ensures that each Franchise Agreement is signed and appropriately implemented.
- New Franchise Set Up - Responsible for ensuring each franchisee is set up the best way possible for success.
- Daily Operations Oversight - Oversees the operations of Head Office team members to ensure that everyone is on track and completing tasks in a timely manner.
- Operations Manual - Creates new Operations Manual entries and notifies the entire Stroud Homes group so the update can be implemented in each office.
Sharnna Anderson - Administrative Manager
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Reporting - Compiles all the weekly and monthly reports from each franchise.
- New Franchise Merchandise - Prepares all merchandise and brochures to be sent to new Franchisee and ensures that it has been delivered before opening.
- Franchise Conferences - Responsible for arranging all franchise events including conferences, training days and fun days.
- Accounts - Responsible for accounts receivable and payable.
- Marketing Material - Takes your requests for new marketing material, marks it up and organises the Graphic Designers to amend accordingly. Once complete, the material will be distributed to all franchisees for use.
- Assistance - Assists you with issues regarding Dropbox and accounts.
Mark Harris - Team Manager & NZ Franchise Support Manager
Based: 50% Brisbane, 50% Travel
Key Franchise Support Roles:
- Recruitment & Training:
- First Contact - Meets with new prospects to discuss franchise opportunities.
- Start-Up Training - Provides start up training to new franchisees.
- Ongoing Training - Ensures each franchisee has sufficient and appropriate training as per the training program.
- Procurement Coordinator - Maintains a relationship with suppliers to ensure that we are receiving the best possible pricing
Matt Wright - Head of Training & QLD Franchise Support Manager
Based: 50% Melbourne, 50% Travel
Key Franchise Support Roles:
- Recruitment & Training:
- First Contact - Meets with new prospects to discuss franchise opportunities across NSW and QLD.
- Start-Up Training - Provides start up training to new franchisees.
- Ongoing Training - Ensures each franchisee has sufficient and appropriate training as per the training program.
- Procurement Coordinator (NSW & QLD) - Maintains a relationship with suppliers to ensure that we are receiving the best possible pricing
Anthony Houston – VIC & SA Franchise Support Manager
Based: 50% Melbourne, 50% Travel
Key Franchise Support Roles:
- Recruitment & Training:
- First Contact - Meets with new prospects to discuss franchise opportunities across VIC and SA.
- Start-Up Training - Provides start-up training to new franchisees.
- Ongoing Training - Ensures each franchisee has sufficient and appropriate training as per the training program.
- VIC & SA Procurement Coordinator - Maintains a relationship with suppliers to ensure that we are receiving the best possible pricing.
Scott Clague – NSW & ACT Franchise Support Manager
Based: 50% Sydney, 50% Travel
Key Franchise Support Roles:
- Recruitment & Training:
- First Contact - Meets with new prospects to discuss franchise opportunities across NSW and ACT.
- Start-Up Training - Provides start-up training to new franchisees.
- Ongoing Training - Ensures each franchisee has sufficient and appropriate training as per the training program.
- NSW & ACT Procurement Coordinator - Maintains a relationship with suppliers to ensure that we are receiving the best possible pricing.
Eileen Bruce – New Home Design Administrator
Based: 100% Brisbane
Key Franchise Support Roles:
- Plan Development - Creates and maintains home design plans.
- Marketing Material - Updates Marketing Material when plan details change.
- Social Media - Posts to national social media profiles including Facebook, Instagram, Twitter and Pinterest daily to promote the Stroud Homes brand.
- House & Land Package Advertising - Assists you in creating house and land listings to increase your enquiries.
- General Assistance
Administrator - Full Time
Based: 100% Brisbane
Key Franchise Support Roles:
- Enquiries - Directs build enquiries that Head Office receives to the relevant Stroud Homes office.
- Marketing Material - Updates Marketing Material when items such as opening hours, staff and addresses change.
- General Assistance
Chris Jesse - Pilot
Based: 100% Everywhere
Key Roles in Franchise Support:
- Escort James - Ensures that James arrives at his destination safely and on time. He enables James to spend more time training and supporting you as there is significantly less travel time.
- Plane Maintenance - Ensures that the plane is in condition, ready for the next flight.
- Merchandise Transport - Helps to transport brochures and merchandise, especially to grand openings.