Stroud Homes supports its Franchisees with a team of professionals who are fully dedicated to seeing you and your Franchise prosper.
Learn more about the team who guide our new Franchisees through the startup process and onward throughout the development of the Stroud Homes business.
James Stroud - Director
Based: 25% Brisbane, 75% Frequent Travel
Key Franchise Support Roles:
- New Franchise Set Up - James assists with getting you ready to start your Stroud Franchise.
- Site Visits - James will visit your office to support, assist and train you.
Claire Klease - Operations Manager
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Franchise Agreement Coordinator - Ensures that each Franchise Agreement is signed and appropriately implemented.
- New Franchise Set Up - Responsible for ensuring each franchisee is set up the best way possible for success.
- Daily Operations Oversight - Oversees the operations of Head Office team members to ensure that everyone is on track and completing tasks in a timely manner.
- Operations Manual - Creates new Operations Manual entries and notifies the entire Stroud Homes group so the update can be implemented in each office.
Sharnna Anderson - Administrative Manager
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Reporting - Compiles all the weekly and monthly reports from each franchise.
- New Franchise Merchandise - Prepares all merchandise and brochures to be sent to new Franchisee and ensures that it has been delivered before opening.
- Franchise Conferences - Responsible for arranging all franchise events including conferences, training days and fun days.
- Accounts - Responsible for accounts receivable and payable.
- Marketing Material - Takes your requests for new marketing material, marks it up and organises the Graphic Designers to amend accordingly. Once complete, the material will be distributed to all franchisees for use.
- Assistance - Assists you with issues regarding Dropbox and accounts.
Scott Clague – Franchise Support Manager
Based: 50% Sydney, 50% Travel
Key Franchise Support Roles
Recruitment & Training:
- First Contact - Meets with new prospects to discuss franchise opportunities.
- Start-Up Training - Provides start-up training to new franchisees.
- Ongoing Training - Ensures each franchisee has sufficient and appropriate training as per the training program.
- Procurement Coordinator - Maintains a relationship with suppliers to ensure that we are receiving the best possible pricing.
Eileen Bruce – New Home Design Administrator
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Plan Development - Creates and maintains home design plans.
- Marketing Material - Updates Marketing Material when plan details change.
- Social Media - Posts to national social media profiles including Facebook, Instagram, Twitter and Pinterest daily to promote the Stroud Homes brand.
- House & Land Package Advertising - Assists you in creating house and land listings to increase your enquiries.
- General Assistance
Stephanie Cusack - Administrator
Based: 90% Brisbane, 10% Travel
Key Franchise Support Roles:
- Enquiries - Directs build enquiries that Head Office receives to the relevant Stroud Homes office.
- Marketing Material - Updates Marketing Material when items such as opening hours, staff and addresses change.
- Merchandise –Distributing merchandise and brochure orders as needed to each franchise office
- General Assistance