Amanda: For Sam and I, supporting the franchisees even in the initial stages is so important and so rewarding. So there could be numerous different ways that we can support them. If we’re answering the phone late at night to help them put a quote together for a client or needing some advice on how to deal with the client that they’ve just spoken to, that’s what we’re all about. If we’re beginning the process of setting up their systems and they need to ring us five times a day, we will answer the phone five times a day and it won’t be a problem whatsoever. We are always available. Sam and I are 24/7 because we understand that when you’re operating a business, we understand it’s not 9:00 to 5:00, we know that you can have a quick phone call on the way to a slab pouring at 6:00 a.m. in the morning that you’ll need to pick up and we have those systems in place.
James has done all the hard work with these systems. He’s put all the right marketing and processes in place. He knows what works. He’s got companies and consultants working at what’s working best. We’re tracking it. We’re doing it for the business owners. I can’t imagine trying to start a building business myself. Trying to quote Mr. and Mrs. Smith for their one home and then getting a frame quote to try and give a reasonable quote for that client. You’ve got that buying power, the marketing, the resources, the designs that are already done, the estimating systems we’ve got in placed, the onsite companion workflow systems. It is literally faultless.
Sam: And we’re always training and we often have weekly training sessions where we give them tools and helpful hints on how to close sales. The training doesn’t end on the day we do hand-over. It’s just ongoing, constant training.
Amanda: Look, to be honest, it is almost like a family. So when we meet up all in person, all the offices, and we’re at a meeting, we’re so excited to see each other and we are living it and breathing it with them. So all the business owners from the different offices have all been through the same processes, the same initial worries and stresses, and they are on the other side, so they can mentor and help the other franchise owners.
Sam: They all communicate. It’s not one of those typical businesses that you hear of that you all don’t expect them because they’re competition, and you don’t want to pick their brains. But, with us, we’re quite happy to share the knowledge and everybody’s gonna benefit from it. We will be able to operate a franchise and help them anywhere in Australia, or at night that we can log in and just help them straight away and not have to be there physically to do anything.
Amanda: Absolutely. We’re continually developing and improving all the best systems and processes.
Sam: And our marketing and our merchandises are all [inaudible 00:02:48] so from a potential franchisee’s perspective, they’re getting that as well. We’re gonna give them brochures, and flyers, and handouts, and we’re gonna promote them, new franchise that comes on board, on Facebook, on our websites. It’s gonna be out there and it’s just amazing when we put on new franchisees, recently like we had Tweed Heads opened, and the amount of inquiries we’ve got purely because our SEO guys have tapped into that area, we’re getting inquiries like five, six, seven websites inquiries everyday for Tweed Heads, because we’ve worked out how to get that market and get people interested in our designs and our homes. Our aim is to be the top builder in Australia and I have no doubt whatsoever in my beliefs and anybody in the team, we’re gonna do it. It’s gonna happen.